Surprise Customer8 Sep 11My mother’s sietsr had a successful career in social work, and never married. She was very generous with my two sietsrs and me, and our children. She liberally subsidized our collective education and contributed much to our general wellbeing.One of my team Members opened a retail account with me.She was taking the place of a similar aunt in her family.Beyond merely sending greeting cards to all the nieces, nephews and others in her family, she often included gift cards.We did experience a couple of ‘glitches’ in two of the early mailings, but corporate Customer Service is good and I was able to assist in correcting the discrepancies.Having thought that she would just send a few cards to her family members, I was surprised at the dollar volume of her business.She remains a valued client, and I will do whatever is necessary to maintain her loyalty.Doc Edwards, Keeping in touch is supportive.

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